Frequently Asked Questions
What happens if I log into my account and the content as in the videos and webinars do not show up?
How can I change my password?
You can reset your password right here by clicking here (this will take you to your account details page).
How can I update my payment/account information?
You can update your payment information, address, and other account details in your member profile.
How is the program going to be delivered?
All of the Inner Circle of Feng Shui membership materials will live right here in our membership area. You’ll also receive email reminders letting you know when Q&As are happening and when new materials are added to the membership area. You’ll also be able to use Inner Circle of Feng Shui private Facebook Community, the main way to engage and ask questions with other members, including Amanda.
How can I access the Facebook Group?
When you log into the in the Inner Circle of Feng Shui platform click on members forum on the left hand side of the landing page. Here’s that link again if you need it. Simply request to join, and one of our team members will grant you access as soon as we’ve confirmed your member status. If you go by a different name on Facebook please let us know.
How will I be able to access the webinars replays?
The recorded webinars will be located in the webinars and classes section of the membership area.
How often are the webinars
We meet live every second Tuesday at 9am PST, 12pm Eastern, 5pm Irish time.
Some months we have bonus gatherings and you will be notified by email.
There is a calendar that at anytime you can log into and find out the next class and you will also receive an email.
How do I download a PDF?
- If you’re using a PC: Right click to download.
- If you’re using a Mac: Control click to download.
Also, please make sure that you have the latest Adobe Reader installed. If not, you can download it for free here.
When can I expect my monthly payments to be billed?
Your first payment for the Inner Circle of Feng Shui is processed on the day of enrollment, and payments are billed every 30 days thereafter.
What happens if my credit card is declined one month?
If your credit card happens to be declined, we’ll email you a reminder to update your payment information or you can reach out to our customer service team at email@example.com
If I want a refund, how do I get one?
You can cancel your membership at any time and you will not be billed again. However, a cancellation does not refund the previous month’s charges as your membership content has already been delivered to you.
Please note: Once you’ve cancelled your membership, you will no longer have access to the membership portal and you will be removed from the Inner Circle of Feng Shui Facebook group.
What if I need to suspend my membership?
Please contact us if you wish to pause your account on firstname.lastname@example.org
How can I cancel my membership?
We’re sorry to hear about this change of mind, but we completely understand. You can process your cancellation by emailing us at email@example.com
Who do I contact for customer service and what are your general hours of support?
You can contact our support team at firstname.lastname@example.org.
Our general hours of support are between 8am – 5pm Irish time Monday – Friday, and someone from our support team will be in touch within 24 hours of your email.